reservations & deposits
Guests are welcome to book online or call us directly at (802)427-3333 to make their reservation. Upon making a reservation, we require a deposit of fifty percent (50%) down to confirm your stay, or for guests staying only one night, a deposit of full payment (100%) will be taken at the time of booking.
Credit Cards (Visa or Master Card) are required to be on file for deposits and incidental fees.
We do not honor Canadian at par dollars.
cancellations, refunds, and rain checks
For guests needing to cancel their reservation, we will refund your money up to fifteen days prior to arrival date, minus a $30.00 processing fee that reimburse us for bank and credit card surcharge fees.
In the event, something occurs which prohibits a guest from keeping their reservation fourteen days or sooner than arrival date, we will offer you a “Rain Check” or you may cancel your reservation completely and forfeit your deposit.
Rain-Check Policy: We understand that sometimes unexpected events occur in people’s lives which cause them to cancel their reservation. Thus, we try to work with our guests to apply their deposit to a future stay, not to exceed six months from their original arrival date. If a guest should accept a “Rain Check”, please note that rates are subject to increase depending on date of new reservation, however, their rate will not decrease and cannot be coupled with any then existing discount(s) or promotional. Additionally, if Guests are unable to come for their second reservation their deposit is forfeited.
arrivals & departures
Guests are welcome to check-in to WilloBurke as early as 3pm. If you think you will be delayed on route, and will be arriving past 8pm, please notify us as soon as possible, so we may give you all necessary information. Additionally, please note that most Restaurants in the Burke area have their last sitting at 9pm, so if you will be delayed on route past 9pm, you may want to consider eating prior to arriving in East Burke.
Check-Out is no later than 11am.
Guests are welcome to leave their cars parked in our parking lot and enjoy the trails for the day. However, please notify us that you will be leaving your car, and advise as to your anticipated pick-up time for your vehicle.
Late Check-Ins: If you anticipate being delayed on route or know you will be coming after 8pm, please let us know your anticipated arrival time so that we may make further arrangements with you. Also, the last seating for restaurants in East Burke is 9pm, thus we suggest that you eat enroute if you anticipate arriving after 9pm.
Late Check-Outs: To the best of our ability we will try to accommodate Late Check-Outs, however, we cannot guarantee that your room will be available for a Late Check-Out. Please see us in the office for further information. If we can accommodate a Late Check-Out for rooms in the Lodge there is a $35.00-dollar extra fee, which will allow you use of your room up until 2pm. For our Luxury Apartment, an additional fee of $45.00 will allow you extra time in that unit up until 2pm. In the event, you do not depart by 2:30pm, we reserve the right to charge you for an additional night.
Early Arrivals: We will try our best to accommodate Early Arrivals but cannot guaranty access to your room. You are welcome to contact us to see if we can accommodate you early. However, we cannot accommodate guests arriving prior to 11:00am.
Late Check-Ins, Late Check-Outs & Early Arrivals
If you should loss your room key, please notify us and a key replacement cost of $10.00 will automatically be charged to your credit card that is on file.
Under the lodge, there is a secure area (our bike basement), which features tools, work bend, bike/ sporting equipment stand and racks. We welcome you to utilize our bike basement to maintain, store and work on your bikes, skis, and boards.
WilloBurke is Dog Friendly, however, we only allocate certain rooms for dogs. The second floor of the Lodge is completely hypoallergenic; thus, we do not allow dogs on the second floor. If a guest should sneak a dog into any room on our second floor, we reserve the right to charge a $150 cleaning fee to the credit card on file.
For our Dog Friendly rooms there is a one-time charge of $30.00 to cover the cost of extra cleaning. Please advise us at the time of making your reservation or as early as possible that you wish to bring your four-legged family member, as we have complimentary gifts for your pup, and will need you to sign our Dog Liability Form upon Check-In. We only allow one dog per room in the Lodge. We do not allow cats on the premises.
A Group Booking is defined as four or more rooms. For guests to secure a Group Booking, we require a one hundred percent (100%) non-refundable deposit at the time of making your reservation. If Groups need to cancel, their deposit will be forfeited. However, we will work with you on planning a future stay and appropriation of the deposit.
Due to WilloBurke be a very small inn, it is very hard for us to recoup the loss of potential guests that we turn away due to Curtesy Room Blocks, and not being able to rent all the rooms in the block. If we are to grant a Curtesy Room Block, it will be on a case by case scenario and will not exceed eight weeks. If consideration is paid in advance for the Room Blocks, we can negotiate an extended reasonable close-out. Please contact us for further information.
Courtesy Room Blocks
Before enjoying your Nordic Spa Experience, each Spa guest will need to fill out a liability waiver and inform us of any medical conditions they have which could affect their health and safety. WilloBurke Nordic Spa has changing seasonal hours, please contact us for further information about disclosures, hours of operation and pricing: (802)473-0105.
Nordic Spa Disclosure
All rooms in the Lodge are based on double occupancy. Rooms 1, 2, 5, and 6 can easily accommodate additional guests for a small fee of $25.00 per person per night that covers cost of breakfast and afternoon refreshments, linens and additional cleaning.
Our Luxury Apartment is based on a four-person occupancy, additional guests can also be accommodated in the apartment for $25 per day per person.
Our Luxury Apartment is perfect to host your extended stay or seasonal rental. Please contact us today for further information and pricing for extended stays.
Your feedback, input, and suggestions are important to us. Please let us know how we can enhance your stay and improve your WilloBurke experience.